Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact Center Operations Thanks […]

Enriching Office 365 with more everyday AI functionalities, Microsoft has introduced ‘Insights Preview’ to MS Excel, ‘Acronyms’ feature for MS Word, and a Text-in-image search feature to help its users to do their best work. Learn more about the recent upgrades to Office 365 products and the new Microsoft Whiteboard Preview app in this article. […]

Passwords are a double-edged sword. If you make them too simple, they’ll be easy to guess; if you make them too complex, they’ll be impossible to remember. One solution is to create an uncrackable password and save it to your browser. Unfortunately, recent research suggests that tactic could drastically reduce your privacy. Why auto-fill passwords […]

With the tug-of-war between mammoth social media platforms for daily users, 2018 is poised to become the biggest year for technological advancements in the industry. As social norms related to social media change, here are the top 5 trends we expect to become mainstream this year. The boom of Augmented Reality The launch of the […]

The new year doesn’t have to mean new IT hardware problems. Sure, some headaches are unavoidable, but you can start the year right by giving your computer hardware a little TLC. Let our handy hardware checklist be your guide. ✓ Clean up your computer components Wipe your monitor with a clean, static-free fabric; remove excess […]

It’s the perfect time of year to evaluate last year’s technology investments and make adjustments for the year to come. Whether 2017 left you with extra cash in your pocket or desperate for a better way to get work done, here’s a roundup of the best IT news from the past year. Small businesses love […]

If you’re deterred by heavy-duty full machine Virtualization, then the open-source container platform developed by Docker is something you might want to keep a lookout for, as it promises to change the future of IT. Learn more about how containers can help your business boom. What are containers and why are they so popular? Virtual […]

Should your business deploy a cloud-based or on-premises VoIP system? What’s the difference between software-based VoIP and its mobile counterpart? Which type of VoIP services will suit you most? Featured below is a compilation of all VoIP options and their details to help you answer those questions. VoIP comes in a variety of forms. Do […]

If you think Microsoft Teams is good only for business instant messaging, you’re missing out on a plethora of features Teams has. Microsoft’s chat solution actually integrates with many of its Office 365 applications, including OneNote, SharePoint, and Word, among others. That said, here are some Teams tips and tricks that’ll make your day at […]

When you visit an encrypted website, the connection between the source of the web page and your browser is secure. Encryption ensures users’ browsing habits are safe from hackers’ prying eyes, but phishing scammers have found a way to adopt it for their own schemes. How hackers use encryption to carry out phishing scams According […]