Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact Center Operations Thanks […]

Should your business deploy a cloud-based or on-premises VoIP system? What’s the difference between software-based VoIP and its mobile counterpart? Which type of VoIP services will suit you most? Featured below is a compilation of all VoIP options and their details to help you answer those questions. VoIP comes in a variety of forms. Do […]

While Voice over IP (VoIP) phone systems may not get as much attention as the cloud or CRM software, you’ll be happy to know there is an evolution in store for 2018. From new features to market trends, here are our predictions for VoIP in the coming year. Faster networks will improve call quality With […]

Voice over IP (VoIP) upgrades are the clear choice for businesses that want to cut telecommunications costs and improve customer service. It’s a versatile technology with incredible customizability, and although we do most of the work for you, it’s important to understand the difference between proprietary and open-source systems. What are “proprietary” systems? When most […]

Relying solely on your phone for business communication made perfect sense decades ago. But if you carried that over today, your business would fail. This is because business communications now must include mobility, instant messages, and video conferencing. And to bring it all together seamlessly, you need unified communications. What is unified communications? Unified communications […]

Microsoft unveiled plenty of new developments and upgrades during last month’s Ignite conference, but one that shocked many users is what’s happening to Skype for Business. The tech giant confirmed that they are phasing out Skype for Business and going all in on their new collaboration platform, Microsoft Teams. Upgrades for Teams To phase out […]

As a small- to medium-sized business, you need to do everything that you can to keep costs down. If you’re still using traditional phone systems as your sole communication solution, a much more affordable VoIP solution is something you should consider. Here’s why. What is VoIP? VoIP, or Voice over Internet Protocol, is a technology […]

VoIP (Voice over Internet Protocol) makes business communications simple and inexpensive. Naturally, shrewd scammers have found a way to use VoIP as a means to carry out ‘vishing scams,’ a new type of phishing whereby fraudsters make phone calls, pose as a business or financial partner, and request private details. Understanding these scams well is […]

Your business can rely on hosted VoIP (Voice over Internet Protocol) service providers to ensure internet connection is always at maximum speed. But a fast internet connection doesn’t necessarily result in excellent VoIP call quality. When expectations fall short, business owners can get very frustrated and resort to upgrading to a fiber optic connection until […]

When it comes to technology, Microsoft and Google have competed in almost every front. Both have made huge strides in machine learning, cloud computing, and productivity software. And in terms of VoIP solutions, both tech powerhouses are also neck and neck. Google’s Hangouts Meet and Microsoft’s Skype for Business have plenty of similar calling and […]