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Automated processes powered by artificial intelligence (AI) makes operations more efficient and effective. For many companies, AI-powered Voice over Internet Protocol (VoIP) is taking telecommunications automation to a whole new level. Here are the things it can offer your business. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically […]

More than just offering apps and cloud services designed to boost productivity, Microsoft 365 also provides robust security tools for protecting data from loss and theft. Make the most out of these tools and ensure data security by following these tips. Take advantage of policy alerts Establish policy notifications in Microsoft 365’s Compliance Center to […]

Heat and technology don’t mix. We’re talking about things like PCs, servers and everything inside of them. A lot of manufacturers try to make sure the heat generated by hardware has a way to escape, but it’s not always enough. And what about heat from the outside? This is where problems can really get out […]

Investing in new IT tools is one of the best ways to improve your business’s efficiency, data security, and ability to serve your customers. But it won’t always produce the outcomes you want if you go about it haphazardly. When purchasing new technology, make sure to avoid these mistakes. Spending without finding the perfect fit […]

Cybercriminals are getting more creative in infecting computers with malware, and users must step up in order to protect their devices. To stay one step ahead of cybercriminals, you should learn more about their more insidious tricks such as watering hole attacks. Here’s what you need to know about these attacks and how you can […]

Like most business owners, you may be too busy managing your organization to be concerned about optimized security measures and other technical matters. However, failing to protect your business puts it at risk of data theft and other cyberattacks. Let’s take a look at some ways you can keep your organization safe. Cover your webcam […]

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mobile while ensuring both your customers and employees remain satisfied and can communicate hassle-free. To cater to your out-of-office […]

In 2019, Microsoft introduced the Presenter Coach feature in PowerPoint to help users give better presentations, be these in person or virtually. Using artificial intelligence, this feature gives you pointers on how to improve your pitch, pacing, word choice, and much more. It was initially available only in PowerPoint for the web, but this year, […]

A cloud-based order management system (OMS) is a powerful and intuitive tool for tracking orders, sales, and inventory as well as streamlining the processes involved in order fulfillment. Learn more about this essential tool and its many benefits to eCommerce businesses. First off, we need to clarify that an inventory management system is not the […]

You’ve probably heard it said that not all hackers are dangerous. That’s true, of course. For instance, white hat hackers hack into a system to uncover vulnerabilities and boost its protection against cyberthreats. However, we won’t be talking about white hat hackers in this blog. Instead, we’ll take a close look at five types of […]