Technology has long shaped how businesses engage with customers, from tools such as the telephone to modern innovations such as email. Today, artificial intelligence (AI) is revolutionizing how businesses use Voice over Internet Protocol (VoIP) systems, particularly by making customer interactions smarter and more impactful. Read on to learn how AI tools are transforming VoIP-based […]

Voice over Internet Protocol (VoIP) has revolutionized communication, especially in remote and hybrid work environments. Businesses adopting VoIP can choose between softphones and hardphones, each offering unique benefits. This blog post compares the two, helping you choose the best fit for your business communication needs. VoIP softphones VoIP softphones are software applications that enable calls […]

Voice over Internet Protocol (VoIP) systems have emerged as a vital communication tool for businesses of all sizes. However, when these systems fail, it can negatively impact operations, productivity, and customer relationships. To prevent costly downtime, consider these seven strategies for keeping your VoIP system running smoothly and your business connected. Pick a dependable VoIP […]

While Voice over Internet Protocol (VoIP) offers significant advantages — including cost efficiency, scalability, portability, and high-quality audio — it also introduces specific security risks. One such threat is telephony denial-of-service (TDoS). In the following article, we explore what TDoS is and how you can strengthen your VoIP infrastructure against it. What is TDoS? TDoS […]

Not sure whether to upgrade your phone system to Zoom Phone or stick with traditional Voice over Internet Protocol (VoIP)? This simple guide explains the key differences without the jargon so you can decide what works best for your business. What’s the difference? Traditional VoIP systems have been around for a while, enabling phone calls […]

Have your Voice over Internet Protocol (VoIP) calls been dropping or sounding garbled? While VoIP phone systems offer plenty of benefits, their performance depends heavily on network quality. Setting up VoIP Quality of Service (QoS) can help ensure clear and reliable communication. What is VoIP Quality of Service? VoIP QoS refers to managing and prioritizing […]

The familiar blue icon of Skype has been a staple for online conversations for years. However, with Microsoft set to retire the platform on May 5, 2025, it’s time for businesses to look for other options. The good news? Business communication tools have evolved dramatically, offering a wealth of smarter, more integrated alternatives that can […]

As small and mid-sized businesses (SMBs) seek to improve team collaboration and customer service, many are turning to a powerful combination: UCaaS and CCaaS. Together, these cloud-based solutions create a smoother, more efficient experience by bridging internal communication with customer support. This article explores why this convergence matters, outlines its key benefits, and offers guidance […]

If you’re switching to Voice over Internet Protocol (VoIP), you might wonder if your internet bandwidth is up to the task. While VoIP doesn’t use as much data as you might think, it does require a consistent and reliable connection for smooth communication. In this blog, we’ll explain VoIP bandwidth requirements, explore the factors that […]

Transferring your unified communications (UC) system to the cloud unlocks enhanced flexibility, broad accessibility, and simplified management. However, making the switch without disrupting business operations requires careful planning. This guide explores key steps to ensure a seamless migration, including hybrid adoption and performance testing. Consider a hybrid approach Migrating your UC system to the cloud […]